Effective date: October 18, 2026
These Terms & Conditions explain how purchases from Aestra Jewelry at aestrajewelry.com are handled. Please read them together with our Shipping & Returns policy and Privacy Policy before placing an order. For questions, please contact our Client Care team.
1. Products and product information
Please review each product’s description, gemstone and metal information, measurements, available options, and care instructions before purchasing. Product photographs help illustrate the item; colors and apparent size may vary with screen settings and photography. Refer to the written measurements and product details when choosing a piece. If anything is unclear, contact us before ordering.
2. Prices, promotions, and payment
The currency, item prices, applicable discounts, shipping charges, taxes, and order total are displayed during checkout. Please review the final total before submitting your order. Promotions are subject to the eligibility and conditions stated with the offer. Payment methods currently available for your order are shown at checkout.
Payments may be subject to authorization and fraud-prevention checks. If there is a payment issue, stock issue, or material error affecting your order, we will contact you to explain the available options. If an order cannot be fulfilled after payment, we will arrange a refund for the unfulfilled purchase.
3. Order information and account security
Please provide accurate contact, billing, and delivery information and review your order confirmation. Contact us promptly if you notice an error or need to request a change. We will check what is possible based on the order’s processing and shipment status. If you create an account, keep your login details private and notify us if you believe your account has been used without permission.
4. Shipping and delivery
We offer complimentary standard shipping on orders delivered within the contiguous United States. Orders are typically dispatched within 1 business day; please allow up to 2 business days during peak periods. After dispatch, delivery typically takes 3â5 business days, with up to 7 business days depending on destination and carrier conditions. These are estimates. Tracking information is sent when your order is dispatched, and a signature may be requested when appropriate.
We currently do not offer expedited or international shipping for online orders. For a time-sensitive request, contact Client Care before ordering. If a shipment is delayed, missing, or arrives damaged, contact us with your order number so we can help. See our Shipping & Returns policy for the full details.
5. Returns, exchanges, and refunds
Eligible items may be returned or exchanged within 30 days of delivery. Returns should be in undamaged, original condition. Please include the original packaging if you still have it to protect the item in transit. Start a return through our Contact page and include your order number; our Client Care team will provide return instructions.
Once a return is received and inspected, the refund is issued to the original payment method. Please allow a few business days for your bank or card issuer to post the credit. Items marked Final Sale are not eligible for return, exchange, or refund, except where applicable law requires otherwise. Our Shipping & Returns policy contains the complete published return details.
6. Privacy
Our Privacy Policy explains how information is handled when you use our website and shop with us.
7. Your rights and updates to these terms
Nothing in these terms limits consumer rights or remedies that cannot be excluded under applicable law. We may update these terms for future purchases by publishing a revised version with a new effective date. Changes do not retroactively alter the terms of an order already placed.
8. Contact Aestra Jewelry
For product questions, order assistance, shipping concerns, or returns, please visit our Contact page. Include your order number when asking about an existing purchase.